FAQs

Utilities

• What forms of payment are available to pay my water bill?

  Dodgeville Utilities is able to accept cash, money orders, personal/business checks, and credit cards as payment for your water and sewer bill. We also provide customers the option of setting up automatic payment withdrawal. With automatic payment withdrawal, the Utility Department will withdraw the full payment out of the customer's account on the 20th of every month. Credit card payments can be made online through AllPaid, via phone (1-888-604-7888) or at the City Hall. Please note: If you use a credit card, there will be a small processing fee. Check out the Utility Payment Page for more information.

• Who do I contact to set up my water & sewer services?

  To set up water & sewer service, you will need to fill out an Application/Termination form with the Utility Department. The form is available on the Utility Forms page in both a webform or printable format.  You can alsto stop in our office located at City Hall. If you need to start and stop service, you MUST complete two forms. You can email the completed form(s) to the Utility Clerk or drop them off at City Hall. 

• Why aren’t reminders to pay sent out rather than the formal disconnection notice?

  Payments are always due on the 20th of the month and it your responsibility to make sure they are paid on time.  If we haven’t received payment by the 20th of the month, we send out disconnection notices around the 25th. Sometimes there is a very short window from the payment due date and when we send out the disconnect notices.  Because the Utility is required to send a lot information, these notices are the only “reminders” we send out and are sent to all customers with a delinquent (ANY PAST DUE AMOUNT) balance at the time of printing. However, the Utility does send out reminder posts via text alerts and the City's Facebook page. 

• Why did I get a late charge on my water and sewer bill - I scheduled payment from my bank for the 20th?

  Your bank will create and mail us a paper check. The payment is not electronic. You need to allow time for bank processing and mailing. 

• Why is my water bill so high?

  Your toilet may be leaking and you don’t hear it. The seals can get old and your toilet needs to refill itself but not so much that you hear it. It’s easy to check. Put a couple drops of dark colored soda in the back part of the toilet (the tank part). Do not flush. Wait 20 to 30 minutes. If the water in the bowl turns that color, you may have a leaky toilet.

  Visit this checklist for help looking for leaks in your home.